Terms

Terms and Conditions

Prices

All prices are stated in GBP English Pounds Sterling. We accept all major credit cards: Visa, Mastercard, Delta and Switch, Solo, Maestro. Alternatively we also accept UK cheques , UK postal orders and UK bankers drafts. Please make all cheques payable to Eternal Spirits (Nottingham) Ltd. If you have a discount code please include this when placing your order as discounts cannot be added afterwards.

 

Delivery

Our delivery prices are as follows:

UK EU REST OF WORLD
FREE on all items Corsets - £14.95
Lingerie - £6.95
Loungewear - £10.95
Corsets - £19.95
Lingerie - £8.95
Loungewear - £14.95

Returns

As all corsets are made to order please ensure you use our size chart guidelines when selecting your size and be sure of your measurements before ordering. Please call us if you aren't sure how to measure yourself or would like advice on which size to choose. We will happily exchange or offer a credit note on corsets ordered in standard sizing, however on made to measure corsets we have a no return policy unless the garment is faulty. Knickers can not be returned, exchanged or refunded unless faulty so please be sure to order the correct size before purchasing.

 

Orders

Our corsets are steel boned. We can on request do it in a lighter weight boning if you prefer. They come in a wide variety of fabrics and colours, so if you don't see the corset you are looking for we will do our best to provide it to you. Please email us at info@eternalspirits.com with your requests. However, this maybe subject to a small surcharge on the original item.

 

Custom Orders

These will carry a surcharge of £50 of the original item. Custom orders may take 4-8 weeks. However if we can produce it quicker we will. Let us know if it's for an important event or specific event and we will do our best to produce it quicker.

On change of orders, this will carry no surcharge provided the original order has not been started. However if the order has been started we may charge a 20% surcharge.

Orders placed for our made to measure service are subject to a £50 surcharge on the corset price. Any corset ordered from our size chart is subject also to a £50 surcharge if ordered in the wrong size and you wish to exchange for another size so please be careful when ordering the size of your corset.

 

Returns

If an order is placed then cancelled within 7 days provided the goods haven't been sent out or the order started we will give a full refund back to you. If the order is cancelled after 7 days will will refund back only 50% of the full amount paid by you.

If the corset needs to be returned or exchanged this must be done within 7 days of receipt of the item otherwise we cannot receive it back and offer you an exchange or credit note.

We will not refund, exchange or offer a credit note to any corset that has been worn longer than what one would spend trying the corset on to check it is ok.

We ensure that all goods are sent out in perfect condition. However, should they not reach you in perfect condition, or in the eventuality they be faulty we will offer an exchange of goods or credit note. Refunds may be given at our discretion less any processing or postage charges incurred by us.

The cost of returns is the responsibility of the customer unless the corset is faulty then we will happily refund your postage costs. This is on the condition you have first contacted us and made us aware of the return and cost of return.

On made to measure goods, no refund will be made on cancellation of order or returned goods. An exchange or credit note will be offered on faulty goods. We do guarantee our products for the life of the materials used, however no exchanges or refunds will be offered for broken busks or bones. If you adhere to the corset care rules set out below the busks and boning will stay completely in tact.